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Return and Refund Policy
Last updated: June 12, 2020
Thank you for shopping at The PawStand.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The PawStand, Inc., 6251 Peachtree Industrial Blvd, Doraville, GA 30360.
Service refers to the Website.
Website refers to The PawStand, accessible from http://www.thepawstand.com
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By phone number: 470-767-8441
By mail: 6251 Peachtree Industrial Blvd, Doraville, GA 30360
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. The PawStand is in your neighborhood so all returns can be made at our retail store for exchange, refund or store credit within 14 days of your delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By phone number: 470-767-8441
By mail: 6251 Peachtree Industrial Blvd, Doraville, GA 30360
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